Tristar WorldWide Chauffeur Services
Tristar Worldwide Chauffeur Services was founded in the UK in 1973, and now provides its services in major cities in 80 countries around the globe. Tristar services can be booked by phone, web, email, fax, GDS or through corporate travel portals, which creates formidable technology challenges for the company.
Darren Allsop, Chief Information Officer at Tristar, says, “We had to connect to a lot of booking providers on a lot of different platforms and we didn’t want to re- invent the wheel. We needed a single solution that would give us open-systems connectivity and Web access so we could book our vehicles through a large number of interfaces both here in the UK and in our overseas locations. We also needed to create common rules to connect our internal platform to multiple input systems without duplication of effort. As a global company, we also had the additional challenge of providing round-the-clock service for our customers everywhere from the US to China, and we had to provide accurate billing to all of our customers. We needed a single system that could handle all of these functions. Read the full article
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